FAQ

Why do we only get 30 minute access to Xero?
This is a restriction we face from the Xero API, due to our lower Xero development partner status. Once we get enough people using our Xero connection and l...
Sun, 9 Apr, 2017 at 7:07 PM
How can I mass import donation transactions which aren't from Xero?
Unfortunately, mass import of donation transactions via Excel was one of the features that were holding up the release of our software. This is definitely g...
Mon, 10 Apr, 2017 at 12:03 AM
Why has my Rebate Letter generation failed?
There is a high chance this has failed because you have more than one contact with the exact same name, and nothing to identify them with. Try and add a pos...
Mon, 24 Apr, 2017 at 12:01 AM
Why can't I login to create a ticket?
We have turned off the ability to submit tickets via Freshdesk, and are only using the Solutions section. Freshdesk doesn't notify us when a new ticket...
Wed, 17 May, 2017 at 5:14 PM